Sawyers Lifetime Warranty Information

Citizens Watch Company

For timepieces purchased in the United States, from CITIZEN Authorized Dealers in the United States, we offer a 5 Year Limited Warranty. Citizen Watch Company warrants their watches to be free of defects in material and workmanship and to meet the timekeeping accuracy specification in the instructions for a period of five years from the date of purchase.

If your Citizen watch exhibits a defect through normal use, Citizen, will at its option, either regulate, adjust, repair or replace the movement, as necessary within a reasonable time after the watch is returned during the warranty period,

A) if in person, to the nearest United States Service Center (listed on pages 18–19 in the warranty booklet) or,
B) by insured mail or other insured carrier to the US Service Headquarters in Torrance. 1000 West 190th Street, Torrance, CA 90502-1040

When submitting your timepiece for warranty consideration, be sure to include the completed warranty coupon found in the back of your warranty booklet with your repair. Please note, blank or incomplete warranty coupons cannot be accepted as documentation of your purchase.

The retailer from whom your watch was purchased may have completed the information for you. If not, it will be necessary for you to complete the coupon. The most important areas to be completed are the Case Number, Serial Number and Date Of Purchase.
As a condition to any warranty service obligation, the Warranty Card with all the Case and Serial numbers as well as the date of purchase filled in by the United States Retailer from whom the watch was purchased must accompany the watch when presented for warranty service. At Sawyers we keep good records of your purchase with us and can provide you with reciept information if necessary.

THIS WARRANTY DOES NOT COVER

Damage, accidental or otherwise, to the watch while in the possession of a consumer not caused by a defect in material or workmanship.

Damage caused by consumer misuse, tampering with or failure to follow the care and special handling provisions in the Instructions.

Damage to the finish of the case, crystal, bracelet, strap or other appearance parts caused by wear.

Moisture damage to a watch not marked "water resistant" on the case back.

Damage caused by the consumer's failure to have the watch serviced at the consumer's expense in accordance with the following schedule of regular maintenance:

Power cells must be replaced immediately when power is lost.

Water resistant watches should be tested and resealed every three years or whenever the battery is replaced, whichever comes first.

Damage caused by repairs or alterations of the watch by anyone other than one of the Worldwide Service center listed in your warranty booklet. Sawyer Jewelers works directly with an authorized repair center.

ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY ARE LIMITED TO THE FIVE (5) YEAR DURATION OF THIS EXPRESS LIMITED WARRANTY. OA DISCLAIMS ANY LIABILITY FOR ANY CONSEQUENTIAL OR INCIDENTAL DAMAGES AND IN NO EVENT SHALL COA'S LIABILITY EXCEED THE RETAIL VALUE OF THE WATCH FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTY WITH RESPECT TO THIS WATCH.

Some states do not allow (a) limitations on the duration of any implied warranty and/or (b) the exclusion of limitation of incidental or consequential damages, so the above limitations and/or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary from State to State. You can find more information about Citizen watches at the Citizen Web site.For repair and warranty information, please call 1-800-321-1023.

Rembrandt Charm Company

Rembrandt Charms unconditionally guarantees all of its products from manufacturer defects. Our warranty includes free repair or replacement. Sawyer Jewelers can assist you with your return to Rembrandt. You can contact us directly at 810-629-7936.

THIS WARRANTY DOES NOT COVER

Items directly damaged due to misuse by the consumer or damage not caused by the manufacture (not caused by a defect in material or workmanship).

Chamilia Beads

Chamilia warranties their beads to be free from manufacture defects for six (6) months from the date of purchase. You must provide a copy of the original receipt and the original bead directly to Sawyer Jewelers. We (SJ) will be responsible to review the bead or bracelet/necklace to determine if it falls under the warranty coverage with Chamilia. Sawyer Jewelers will replace the covered item after submitting the item directly to Chamilia for approval. This process normally takes three to four weeks.

THIS WARRANTY DOES NOT COVER

Items directly damaged due to misuse by the consumer or damage not caused by the manufacture (not caused by a defect in material or workmanship).

Example:

Dropping your bracelet on cement or hard floor causing any crystals to fall out is not a manufacturers defect.
Wearing your bracelet or necklace in a hot tub causing it to change color due to the spa chemicals is not a manufacturers defect.
Soaking your bracelet in Silver polish for an extended time causing color change is not a manufacturers defect.

Warranty for any bead that is over six (6) months past purchase, closeout, or discontinued bead is not covered under any circumstance.