15 Day Return Policy Sawyers Jewelers

The Staff at Sawyer Jewelers has a 15 Day online return policy on unaltered (unworn) items purchased from us. You MUST contact us for an RMA within 10 days of order shipment to you. This will give you adequate time to make sure you have made the right decision on your purchase through Sawyer Jewelers.

If you are unsatisfied with any purchase you can return it 15 days from the day it was shipped from our offices. However certain items may not be retuned for a refund.

Personalized Items (Engraved items, Monogrammed items, and initial rings)
Special orders (any item that must be ordered in a special size that we don't stock or in a unique metal that in not in our current inventory.
Watches that has been shortened or worn.
Any item that has been worn or shows signs of wear.
Any item that has been sized
All items including diamonds must be returned in their original packaging and all support materials must be included.
Shipping and handling fees are not refundable.

How to Authorize a Return

Obtain an authorization code. Call our showroom (810) 629-7936 talk to one of our sales associates to provide you with this authorization code. Write this code on the outside of the box you are shipping to us. (items will not be accepted without an authorization code)
Package your return. You are responsible for the safe packing and shipping of your item. You are also responsible for the fees associated with the shipping and insurance of shipping the item back to us. If you are returning a diamond and it has a Lab Report and that Lab Report is not included you could be liable for the $275.00 replacement cost of the report

For Security Reasons address the package to:
Sawyers (NO "JEWELERS" IN THE ADDRESS PLEASE!)
101 N Adelaide St Fenton, MI 48430
Insure your return. If the item you are returning is less than $500.00 US Dollars you can ship it via any carrier. Be sure to ship your item fully insured and request a return receipt for the confirmation that your shipment has reached its destination**. If you item is more than $500.00 US Dollars it must be shipped via US Postal Service Registered Mail and insured for the total value of the contents, and a request a return receipt for confirmation that your shipment has arrived at its destination**.

If you have any question about returning your item, please E-Mail us or call us at (810) 629-7936.

Sawyer Jewelers is not responsible for lost or damaged returned goods. Please make sure you ship it correctly so it can be tracked along the way.

We reserve the right to change and modify the terms for the use of this website without notice, and you agree by continuing to use the site to be bound by any such modifications, updates and alterations. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this sight.

Acceptance

By purchasing products from this website, you agree to be bound by and accept these purchase terms.

Miscellaneous Policy

All discounted sales are final and cannot be returned for exchange, store credit or refund under any circumstances.

Only one promotion can be used per sale. We reserve the right to exclude certain products from the promotions and/or discounts.

Returns

During Shipping if the packaging of the item is damaged you must keep the original packing the item was shipped in for claim purposes. Call us immediately at 810-629-7936 to report any damages. Failure to report damages and keep the packaging will cause the claim to be denied.

Please note we are not responsible for lost merchandise, so when mailing your return, please use a padded envelope or box to ensure its safe arrival. (Standard envelopes containing jewelry tend to get ripped open by post office machinery and the jewelry often gets lost.) Any merchandise that arrives damaged will no longer qualify for a return, exchange or store credit. The outside of your package must be clearly labelled with your return authorization. Any merchandise sent back without a return authorization will be refused.

Returns will be processed in the order in which they are received.

During holidays please allow up to 4 weeks for processing.

If you have any questions about your return policy or procedures, please contact us at 810-629-7936

FAQ’S:

I received a damaged or defective item

Please contact our customer service department or call us at 810-629-7936 with your order number, name address and details on the item that you received damaged or defective. We will instruct you on how to proceed with correcting your order.

I am missing an item

Please contact our customer service department at 810-629-7936 with your order number, name, address and details on the item you are missing from your order. We will instruct you on how to proceed with correcting your order.

I received the wrong item

Please contact our customer service department at 810-629-7936 with your order number, name, address and details on whether you have received the wrong item instead of or in addition to item/s that you did order. If the correct item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but will be credited immediately for the incorrect item once it is received back in our fulfilment centre.

Back Orders

Occasionally an item is not available at the time you place your order. The backordered items will be shipped separately as soon as they arrive. They will be shipped First Class mail at no additional charge to you. We will contact you immediately to let you know if an item is on backorder.

Can I ship a package to another address?

Yes, you can. Your ship-to address can be different from your billing address. (Your billing address must match your credit card given.) However, on one ship-to address can be indicated pre-order. For example, to send one package to your house and another package to someone else as a gift, you must place two orders, and both of these orders would have the same bill-to address. Since we are shipping two separate packages, they will have two separate shipping charges.

Typographical Errors

In the event that and of Sawyer jewelers product is mistakenly listed at an incorrect price, Sawyer Jewelers reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Sawyer Jewelers reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card had already been charged for the purchase and your order is cancelled, Sawyer Jewelers shall issue a credit to your credit card account in the amount of the incorrect price.

Privacy Policy

Sawyer Jewelers will not sell or give your information to any other party. When you place an order with your name, contact information, billing, and shipping information are retained in our system in order to process your order. Your credit card information is encrypted using the latest SSL encryption technology.

When ordering and wanting the item sent to a third party

Sawyer Jewelers will use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We will not share this information with outside parties except to the extent necessary to complete that order.